When I come to the BB, on the right hand column I don't see Who's in Chat right off the bat. I do see it on occasion but am not sure if I have to log in first to see it. (I will see what happens when I finish typing). If that's the case, few people will go into chat because it looks vacant.
IMHO - Please make the Who's in chat show up along the right hand side column from the get go without having to log in. More peple will visit and it will be more active. Same for when typing a response, all I see is the melanoma quick facts and a profile of some of the members. The quick facts can be elsewhere instead of in the find support section, perhaps in education and home page, and the who's in chat can replace it.
Cancer Sucks Shit Happens Nothing is ever 100% bad, there is a reason and silver lining in everything. Sometimes I need a good light and my glasses to find it though. You can't fix stupid.